Clear Brook Counseling Professionals

We are Currently Credentialed with the Following Insurance Providers

  • Wellmark Blue Cross and Blue Shield of Iowa
  • Employee and Family Resources (EAP)

Insurance Claim Filing Policy

Clear Brook Counseling Professionals will file your claim with the insurance company you provide to the front desk.  Should the initial claim be rejected, Clear Brook Counseling Professionals will then make any necessary adjustments to the claim and re-submit the claim for a second time.  If the second claim is also rejected, the service will then be changed to cash-pay services. At that time, the amount owed will then become the client's full responsibility. Once your services are paid for, a receipt can be generated and you can submit a claim to your insurance company for reimbursement.  

Questions to ask your insurance company BEFORE making your first appointment:

  1. Does my insurance have mental health benefits and cover therapy?
  2. What is my current deductible?
  3. Will I have a co-payment or need to pay towards co-insurance?
  4. Is there a limit on the number of sessions I can attend in a year?
  5. Do I need a referral from my primary care physician before I can see a therapist?


Clear Brook Counseling Professionals will accept cash, check or credit/debit cards for payments. Payment or co-payment is due at the time of service. Clear Brook Counseling Professionals asks that if you have a copayment or co-insurance due at your appointment, that you put a credit or debit card on file to ensure timely payment. If you would like someone else to pay on your account (i.e. a parent) and you are over the age of 18, we will need a Release of Information filled out before we can talk to that person about your account. 

Cancellation Policy

A $100 charge WILL BE incurred for an appointment canceled within 24 hours of your scheduled time (Monday-Friday), Monday appointments must be cancelled by Friday at 3:00pm.  This fee will NOT be charged if the circumstances for missing the appointment are unavoidable.  This fee is NOT covered by insurance.  

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